This document (“the Personal Information Policy”) describes how we collect, use and protect the personal information of travellers and other persons who may have dealings with us. Please read this Personal Information Policy carefully. If you have any questions or concerns you should contact our Privacy Officer at the contact address set our below.
The personal information that we are concerned with in this Personal Information Policy is the private information of individuals such as birth dates, passport numbers, travel dates and destinations, occupations, health information, travel and meal preferences, frequent flyer and other membership numbers, personal e-mail addresses and financial information related to personal credit cards, bank accounts and other payment methods.
We collect relevant personal information when you ask us to provide you with information or travel related services (such as air, ground and sea transportation, hotel and other accommodation, tours, meals, services and insurance products) that are sold or reserved through us (the “Travel Services”). We use and disclose the personal information in order to provide you with the requested information or Travel Services and for purposes ancillary and additional to that. In particular your personal information may be used:
Your personal information will not be used for a purpose other than the purposes mentioned above (“the Identified Purposes”) without obtaining additional consent from you.
The following are the sources that we may use for gathering personal information. We will use only those required for the Identified Purposes. We may gather information:
We act as the agent or intermediary for or in respect of the suppliers (‘the Suppliers”) of the Travel Services. Accordingly, personal information relevant to your Travel Services will be disclosed to the Suppliers of such Travel Services. It may also be disclosed to:
We will accept any of the following as your consent to our existing use and future collection, use and disclosure of your personal information for the Identified Purposes:
When you share with us the personal information of your travel companions or other persons for whom you are requesting information or Travel Services:
Private financial and other sensitive personal information is stored by us in secure areas using physical measures such as filing cabinets that are secured after hours, alarm systems and, in the case of electronic data, in databases that are password protected.
Your particular travel or other arrangements may require the disclosure of your personal information to airlines, hotels and other Suppliers and third parties who are not subject to the Laws for residential, jurisdictional or other reasons(“Foreign Suppliers”). Foreign Suppliers may not be required to protect personal information in the same way or to the same extent as required by the Laws. Our liability for the failure of any such Foreign Supplier to protect your personal information is specifically excluded. If you have any concern about the disclosure of personal information to a Foreign Supplier you should advise us in writing well in advance of any travel reservation or other arrangement being made with or involving such Foreign Supplier on your behalf.
Your personal information is retained only so long as we need it to provide information, Travel Services and other services to you, and for a reasonable length of time thereafter in order to meet any Identified Purpose or other legal or business purpose.
You have a right to access the personal information that we have in our custody or under our control. You also have the right to know the names of Suppliers or other third parties to whom personal information has been disclosed. Access may be subject to legal restrictions and in particular we may be obliged or have the right to refuse your request if:
Requests for access to personal information should be made in writing to our Privacy Officer at the address set out below. The request should contain sufficient information to enable us to identify you and should specify the particular information that is being sought. We will try to respond to your request as soon as possible but may require you to provide additional information as to your identity, right to receive the requested information or greater particularity as to the information sought. We may also charge you a reasonable fee for providing access to your personal information in which event we will advise you of the approximate cost and may request a deposit to cover such cost before proceeding.
From time to time we may update the personal information that we have on file for you. We rely on you however to advise us of any relevant changes to or errors in your personal information and shall have no responsibility for any personal information that is inaccurate. In addition, although we take reasonable steps to protect your personal information, we are not responsible for any improper use of your personal information that is beyond our reasonable control.
If you have a complaint relating to this Personal Information Policy or any of our procedures please contact our Privacy Officer. If your complaint is justified we will take reasonable steps to resolve the issue including amending our Personal Information Policy or procedures. If for some reason we are unable to resolve your complaint to your satisfaction you may have the right to contact the Office of the Privacy Commissioner of Canada. This contact information is available from our Privacy Officer on request.
