In this Schedule the following terms shall bear the meanings assigned to them below:
“Package Reservation” – means a single reservation for Travel Services that includes only the flights and a hotel, resort or similar accommodation at one destination. Additional components will be regarded as Ancillary Travel Services even if booked with the same supplier;
“Cruise Reservation”- means a reservation for an ocean or river cruise with or without flights. Additional components will be regarded as Ancillary Travel Services even if booked with the same supplier;
“Flight Reservation” means a reservation for flights only, including the return flights on the reservation, but does not include connecting, internal or additional flights that are separately ticketed. These shall be regarded as separate flight reservations.
“Customised Reservation” – means a reservation that has been customised to meet the individual requirements of a customer;
“Ancillary Travel Services” means hotel reservations, transfers, car hire reservations, local tours, train reservations, restaurant and show reservations, theme park passes and similar reservations;
“Insurance Policy” means a travel insurance policy that is obtained through the Agency. (PLEASE NOTE – Cancellation would generally only be possible for Out of Country Emergency Medical policies and prior to departure).
“Additional Service” means a service that is requested by a customer such as seat selection that is not included when the reservation is made, the provision of copies of documents for an insurance claim, assistance in dealing with supplier refunds, assistance with an insurance claim, assistance in destination, assistance with rebooking a hotel, flight or other arrangements, any service relating to the variation of a reservation already made and any other similar service;
“Disbursement” means the actual cost as charged to the Agency of any disbursement incurred in providing the above services including long-distance telephone calls, mailing and courier costs, bank charges, fees charged for assistance to the Customer in destination and similar costs.
for each person included in the reservation
for each person included in the reservation
for each person included in the reservation
per reservation
of the full price payable on the reservation but excluding the price of the main international flights where these are shown separately on the itinerary. The fee payable for the cancellation of Flight Reservations (as shown above) shall apply to cancellation of those flights.
for each person covered under the policy
A fee for the time spent calculated at a rate per hour
The actual cost to the Agency of the disbursement. GST will be added to each Fee charged
Updated: 2023/01/01